A WhatsApp-simple AI chat for small businesses — service shops, retail, schools, clinics, agencies. Your team asks in plain language, gets grounded answers from your own How-tos and policies, and every unanswered question becomes new knowledge — automatically.
Step 1
Tell us about your business in plain English and we'll seed starter How-tos. Add more anytime — write manually, let the AI draft them, or upload existing documents. Everything is auto-categorized and instantly searchable.
Step 2
A WhatsApp-simple chat on any phone or browser. New hire, long-timer, part-timer — anyone can get an answer without training. No searching through drives or pinging a manager.
Step 3
StepEngine searches your How-tos, policies, and facts — respecting per-category access — and returns a clear, cited answer. If it's not confident, it won't guess. Grounded answers only.
Step 4
When the AI doesn't know, an "Ask a manager" button appears inline. The question is routed to the right manager, they answer once, and it becomes a new How-to — auto-categorized, instantly reusable. The knowledge base grows by itself.
Every business runs on institutional knowledge. Most of it lives in the owner's head, scattered PDFs, group chats, or "just ask Maria" — until Maria is out sick.
Your phone never stops. Every "quick question" is a tap on your shoulder. You answer the same thing ten times a week.
When a veteran employee leaves, ten years of know-how goes with them. New hires take months to get up to speed.
Without a single source of truth, the same question gets three different answers depending on who's asked. Customers notice.
Your business gets smarter with every question asked. Every unanswered question becomes new knowledge — automatically.
In plain language, just like texting a colleague. On their phone, on the shop floor, at the front desk — anywhere. No training needed.
StepEngine searches your How-tos, policies, and facts and returns a clear, cited answer. If it's not confident, it won't guess — grounded answers only.
An "Ask a manager" button appears inline. AI drafts a clear question, routes it to the right person, and emails them instantly. No group chat chaos.
The manager's reply is auto-saved as a categorized How-to. Next time anyone asks, StepEngine already knows — the owner doesn't get tapped twice.
No consultants. No complicated setup. You describe your business, and StepEngine takes it from there.
Answers come strictly from your How-tos and policies, with citations. If the AI isn't confident, it says so.
Your team opens a chat, types a question, gets an answer. No apps to install, no accounts to manage.
Whether it's a step-by-step, a pricing fact, or a full policy — everything lives in one auto-categorized library.
When the AI doesn't know, a button appears inline. AI drafts the question, routes it to the right person, emails them instantly.
Manager replies are auto-saved as categorized How-tos. Nobody answers the same question twice.
Decide who can see what. Managers see pricing and HR; part-timers see only what they need to do their job.
Don't know where to start? Describe what you want to document in your own words — the Writing Assistant asks a few questions and drafts a clean, structured How-to ready to save.
The assistant asks a few targeted questions — who's involved, when it happens, edge cases — so you don't miss anything important.
Dump messy notes, bullet points, or stream-of-consciousness. The AI turns it into a clean How-to you can edit and save.
Save the draft and it's instantly placed in the right category, ready for your team to find it through chat.
Write it yourself, let the AI draft it, or upload what you already have. Whatever shape your knowledge is in today, StepEngine meets you there.
A simple markdown editor. Paste a fact, type a policy, write a quick How-to. Auto-categorized on save.
Describe the process in your own words. The Writing Assistant asks a few follow-ups and drafts a clean, structured How-to you can edit and save.
Drag and drop PDFs and Word docs. StepEngine parses the content and turns each into a clean, searchable How-to.
StepEngine is launching soon. Join the waitlist to get early access and help shape the product.
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